Bridging the gap between computer and telephone

ilink has been developing software solutions and offering consulting as well as professional services for Unified Communications (UC) since 1990.

In addition to our standard UC products for telephony, audio and video, ilink customers especially rely on our software for enterprises and contact centers. With close focus on customers' requirements, these individual solutions intelligently link state-of-the-art ICT systems in the datacenter or in the cloud.

With over 30 years of excellence in the implementation of ambitious projects, ilink delivers outstanding know-how through its strong Professional Services team.

ilink Kommunikationssysteme GmbH is an independent and internationally operating company based in Berlin, Germany.

Our profession: Computer-Telephony

Today, the telephone and PC constitute the most important tools of a modern enterprise. They usually sit side by side on the desk. Yet, as closely linked as they might seem in the day-to-day office routine, they are isolated from one another and operate in different worlds.

Linking these two communication worlds is known as CTI (Computer Telephony Integration). Such innovative CTI solutions for the active exchange of data between PC and telephone are ilink’s focus. With this, ilink is paving the way for new, innovative forms of communication.

Our manner of working

In order to develop a new solution, thorough knowledge of the situation is essential. Together with the client, we find the clearest, most functional and most economical answer to the problem.

We listen carefully to what our clients want. We then draw upon a varied and proven spectrum of tools and modules to determine the most beneficial application for each customer.