ilink CRM Extensions

Overview

ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!

A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the Open Contact button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

There are several different versions of the app, which connect to a large number of different phones and communication systems.
Please ask if your communication system or phone is not listed below.

innovaphone

Our latest version is ilink CRM Extensions for innovaphone.

This version is customized to work ideally with innovaphone systems and with the innovaphone myApps communication platform.

Click here for more information.

IP Phones

This version connects to IP Phones from Mitel, Snom, and Yealink.

Kazoo

This version connects to the Kazoo communication suite by 2600Hz.

Rainbow

This version connects to the Rainbow communication platform by Alcatel Lucent Enterprise.

STLI

This version connects to a large number of phone systems via ilink TeamCall TAP.

Here is a list of supported phone systems.

TAPI

This version connects to a large number of phone systems via Microsoft TAPI.

TSAPI

This version connects to Avaya AURA Communications Manager / Avaya AES via Avaya TSAPI.