iOffice Communicator for HCL Sametime |
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iOffice Communicator for Sametime extends Sametime (both the standalone Connect client as well as the client embedded in Notes) by a variety of telephony functions. With the CTI additions to Sametime, you can call your contacts from the contact list with a simple mouse click. Callers' names are shown in a pop-up, and calls can be easily monitored in the call journal. Important missed calls are immediately identifiable and callback is simple - just a mouse click away. iOffice Communicator for Sametime also offers a number of user friendly telephone features which enhance the communication by telephone in an ideal way: redial, call transfer, and conferences can be arranged with a single mouse click. Telephone directoryAll employees can access the company's contact data stored in the shared telephone directory. They can easily and efficiently find contacts and start the call by mouse click. Caller information for incoming callsName and number of any incoming caller registered in the telephone directory appear on screen in a pop up window. This way, employees always know in advance who is calling, and are able to greet the caller personally as well as offer a more personalized service. Call historyWith the integrated call journal, calls can no longer be missed. A comprehensive list with clear symbol classification enables all employees to monitor all incoming and outgoing calls. For each caller, either the telephone number or the name are shown. A missed call is highlighted red, which makes it easier to find. Callback out of the call journal is easy: a click on the telephone number establishes the connection. Apart from enhancing the user-friendliness, employees are also more likely to respond quickly. These facts show that telephone integration for Sametime increases customer satisfaction substantially. Comfort featuresThe comfort features enhance the efficient use of the telephone - it no longer is difficult and complicated to use. Employees can set up conference calls quickly and professionally, consult a colleague and put the call through to the colleague. These features are essential for employees to act professionally and competently during a client call, and to fulfill - if not to exceed - customer expectations. Telephone presenceThe telephone presence field perfectly enables all employees via the contact list to easily monitor the telephone status of their colleagues at a glance. They know in advance if a colleague is available: it is obvious prior to connecting if the colleague's line is engaged. With this knowledge more professionalism is achieved in communicating with the client, and internal calls become more efficient. Telephone conferencing supplementTeamCall Audio Conferencing for Sametime, the ilink telephone conferencing supplement for Sametime web conferences/meeting rooms is an ideal complementary feature for iOffice Communicator for Sametime. It can be used to control telephone conferencing with traditional telephones and phone systems via Sametime. Through the telephone conferencing integration feature the efficiency and benefits of Sametime become even more significant to the user. Connecting PBX systemsThe interface of software and PBX system is established through a CTI server. The TeamCall Telephony Access Platform is supported. iOffice Communicator for Sametime is available for medium sized and large PBX systems of the major manufacturers. HCL partnershipilink is an HCL partner. |
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Features
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Supported telephone systems
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